Privacy Policy

Our Privacy Policy

Effective Date: 06/12/2024

Formation Industries Ltd ("we," "us," "our") is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and store your information when you visit our website www.formation.industries and use our services.

1. Information We Collect

We may collect and process the following types of information:

a. Information You Provide to Us

Name, email address, phone number, and postal address (e.g., when filling out forms).
Payment details (if purchasing products or services).
Any other information you provide voluntarily.

b. Information We Collect Automatically if required

IP address, browser type, and operating system.
Pages visited, time spent on the website, and referral URLs.
Cookies and similar technologies (see Section 8 for our Cookie Policy).

c. Special Category Data

We do not collect special category data (e.g., health, racial, or religious data) unless explicitly necessary and consented to.

2. How We Use Your Information

We use your data for the following purposes:

To process and deliver orders or services.
To respond to your inquiries or provide customer support.
To improve our website, products, and services.
For marketing purposes, where consent has been given (e.g., newsletters).
To comply with legal obligations or resolve disputes.

3. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

Consent: Where you have provided consent (e.g., subscribing to newsletters).
Contractual Obligations: To fulfil a contract (e.g., processing your order).
Legitimate Interests: For business operations, fraud prevention, or improving user experience.
Legal Compliance: To comply with legal or regulatory requirements.

4. Sharing Your Information

We may share your data with the following third parties:

Service Providers: For payment processing, delivery, and IT support.
Law Enforcement: If required by law or to enforce our legal rights.

We do not sell or rent your personal data to third parties.

5. International Data Transfers

If we transfer your data outside the UK or EEA (European Economic Area), we will ensure it is protected under appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your Rights

Under the UK GDPR, you have the following rights:

Access: Request access to your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data (“right to be forgotten”).
Restriction: Request restriction of processing in certain circumstances.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw consent where processing is based on it.

To exercise your rights, please contact us at contact@formation.industries. We may require proof of identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your preferences. You can manage your cookie preferences through your browser settings.
For more details, please see our [insert link: Cookie Policy].

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee absolute security.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to make a complaint, please contact us:

Email: contact@formation.industries
Phone: +44 (0) 208 3161217
Postal Address: 29 New Road, Hextable, Kent, BR8 7LS

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
https://ico.org.uk

Formation Industries Ltd is committed to ensuring your privacy and security.

Thank you for trusting us.